Shipping & Returns
Are you able to issue a refund to a card other than the one I used for the original transaction?
We can only process refunds back to the original payment method. This is in line with card/bank restrictions and policies that we adhere to. If you've since replaced the card used for your initial pu…
The item I purchased was damaged upon receipt. What should I do?
Please contact our Support Team at firstname.lastname@example.org, and one of our care specialists will guide you through the process of obtaining a replacement. Contact Us: 📧 💬 ☎️
What is your 365-day money back guarantee?
It's exactly as it sounds: if you don't love it, you don't pay for it. If, at any time within 365 days after your purchase date, you decide you're not fully satisfied, send us an email at support@per…
Help! I need to update my shipping address.
To update your shipping address, please contact our Support Team at email@example.com and one of our agents will be happy to assist you. Contact Us: 📧 💬 ☎️
When will my order be shipped/delivered?
We generally ship your order within 48 business hours after receipt. For specific questions about the status of your order, please contact our Support Team at firstname.lastname@example.org at any time,…
Do you offer express shipping options?
We do, on select products. Choose from free (continental US only), 3-day priority, 2-day priority, and next-day shipping during the checkout process when you purchase a Launch Deck, StraightAway, or…
Do you ship internationally?
Not at this time, but please stay tuned for updates as we are working on expanding distribution beyond the US in the months to come.
Who is responsible for return shipping costs?
While we cover the initial shipping cost of sending the item to you, please note that any return shipping costs for refunds will be the customer's responsibility. Feel free to reach out if you have a…